(no subject)

[kauricat]

I saw this on star0074's journal and I just have to share it.

Here's the blurb from the video so you know what you're getting:

In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world.


This is a totally awesome way to deal with bad customer service.

Comments

[mela-chan.livejournal.com]

On the other hand...the guy checked a $3500 guitar when most airlines only offer $500 or $1000 of coverage for checked items. And he doesn't say he had it in a hard case, which could very well mean that it was in a soft case. Almost every airline allows you to carry guitars on, and some have special places to stow them.